| To start a return, you can contact us at | To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging |
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| Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right | Please remember it can take some time for your bank or credit card company to process and post the refund too |
Unfortunately, we cannot accept returns on sale items or gift cards.
21| Souq Helal Refund Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return | Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item |
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| Items sent back to us without first requesting a return will not be accepted | Please get in touch if you have questions or concerns about your specific item |
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