| It is my favourite hotel it is the 6 th time i book there, but i noticed that the level of service declined and the rooms became old , before there was tooth brush , shaving razors which was not available this time, metal holder for soap in bath area was rusty I think rooms need reinovation Other services are very good , staff are familiar as i have to deal with them before In general it is good stay Dear Mohamed E | Sincerely, Dear Guest, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel |
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| Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence |
Dear Malik, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.
18| An e-mail message signed by the general manager of the hotel, informing you of how much the guests are taken care of, thank you very much, Mr | I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services |
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| Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one | I will share your comments with our team |
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
8| It is very rewarding to learn that we were able to meet your expectations and that the quality of services provided by the hotel was up to your liking | Also, we have reviewed your complaint in the review and would like to apologise for any inconvenience caused |
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| Best regards, Excellent stay The front office department is excellent, especially Ms | I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies |
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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