| The customer enters the bank complaints website | The customer chooses the type of complaint |
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| Click on Add new case• The customer inquires about the responses through the on-site complaints system, using the complaint number |
The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer.
10| You can follow up on your request from the Dashboard page | Select the product you want |
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| If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank | The complaint is sent to the bank, and the bank handles the complaint |
The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority.