| Dear Nashwan Mohamed, I am disappointed and very sorry to learn about the inconsistency in the level of service you received and inconvenience you encountered during your stay, leaving you the impression that some parts are not being up to Movenpick standard | I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies |
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| The hotel representative called me to transfer money and I said to have just add the amount to the invoice he said the honeymoon package will not be confirmed unless you transfer money to one account! Sincerely yours, Hossam Aljamal General Manager Dear Haifa Abdullah A | It is always a pleasure to receive positive feedback |
Thank you once again, we sincerely hope to regain your trust in our hotel with a better impression and you will consider another stay next time you visit.
30| We sincerely hope to regain your trust in our hotel with a better impression and you will consider another stay next time you visit | Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one |
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| We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future | All your comments are essential for us to improve |
Sincerely yours, Hossam Aljamal General Manager.
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