| The complaint is sent to the bank, and the bank handles the complaint | Fill in your data and submit your request |
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| The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint | The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer |
The customer chooses the type of complaint.
1| If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank | Click on Add new case• The customer inquires about the responses through the on-site complaints system, using the complaint number |
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| Verify your personal info then click on Next | The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority |
Select the product you want.
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